Managing your subscription
Upgrading, downgrading, cancelling, invoices, and refunds — how billing works in Firepanel.
This page covers the lifecycle of a paid subscription. Payments are handled by Razorpay; Firepanel never sees or stores your card details.
Note
The in-app billing dashboard is rolling out. Until it's live in your account, you're on the Free plan and there's nothing to manage. The behaviour described here is how billing works once it's enabled for you.
Starting a paid plan#
When you choose a paid plan, you start a 14-day trial first. You won't be charged until the trial ends, and you can cancel before then at no cost. After the trial, your selected plan begins billing on the cycle you picked — monthly or annually.
Upgrading#
Upgrading takes effect immediately so you get the new plan's capabilities right away. Billing is prorated — you're charged only for the remainder of the current period at the higher rate, not a full new period.
Downgrading#
Downgrading takes effect at the end of your current billing period, so you keep what you paid for until then. At renewal you move to the lower plan.
Warning
If a downgrade drops you below your current usage — for example, fewer connected projects or seats than you're using — you'll be asked to bring usage within the new plan's limits before the change applies.
Cancelling#
You can cancel at any time. Cancellation stops future renewals; you keep access until the end of the period you've already paid for. When that period ends, your account moves to the Free plan. Your connected projects and their encrypted credentials remain unless you disconnect them.
Invoices#
Every charge produces an invoice you can download for your records. Receipts are also emailed to you (via Plunk) when a payment succeeds.
Refunds#
Firepanel offers a 7-day refund window for first-time subscribers: if it isn't working out within 7 days of your first paid charge, you can request a full refund — no questions asked. Annual plans follow the same window, prorated for the unused portion.
After the window, the current period is non-refundable, but you can cancel to stop the next renewal. Approved refunds go back to your original payment method via Razorpay, usually within 5–10 business days.
To request one, use the Contact page with the subject Billing. Full details are in the Refund Policy.
Questions about a charge#
If something on an invoice looks wrong, reach out through Getting support with the subject Billing and the approximate date of the charge — that's the fastest way for us to look it up.